T hank you for shopping at TrustLens. We strive to ensure that your experience is excellent, including supporting your rights to cancel and request refunds under certain conditions. Below, you will find details about our cancellation and refund policy.

Cancellation Policy

To provide you with the best possible service, we offer a brief window to cancel your order:

Cancellation Timeframe: You can cancel your order within 3 hours of placing it. How to Cancel: To cancel your order, you must contact our customer support team within the stated timeframe.

Refund Policy

We understand that sometimes a product may not meet your expectations. Below are the terms regarding our refund policy:

Eligible Products for Refund: You can request refund for only frames, sunglasses without power and the defected products. For defected products you should take open box delivery. Any other product except mentioned above are not eligible for refund under any circumstances.

Refund Request Timeframe: Refund requests must be made within 24 hours of the delivery of your product.

After approval of refund, it’ll be processed and credit will automatically be applied to your original method of payment within 5 business days.

Condition for Refund Eligibility: To qualify for a refund, you must provide an unboxing video of the product as proof that it was in the original condition when received. How to Request a Refund: To initiate a refund, contact our customer support team and provide the required unboxing video within the specified timeframe.

Product Returns

Return Process: We have 5 days of return policy. Once a refund request is accepted, our delivery partner will contact you to arrange a pickup at your doorstep.

Condition of Returned Products: Products must be returned in their original packaging, unused, and in the same condition as you received them.

Non-Refundable Products Please note that all types of lenses, including contact lenses and frame lenses, are not eligible for refunds. Make sure to review your choice carefully before purchasing these items.

General

Refund Processing: After receiving the returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days. Exchange Policy: We do not support the exchange of any products.

For any further information or assistance, please contact us at: